Dana Burns
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Recent activity by Dana Burns-
I don’t have my return receipt, can I still create a return?
Yep, you can. As long as your return authorisation number and reply paid address is on the front of the parcel, that is all that’s required!
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I can’t find my order number to create a return?
Your order number can be located either in your order confirmation email, or on the front of your parcel bag – if you’re searching on your bag, look out for the P/O# number. If you have used PayPa...
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How will I know you have received my return?
Returns can take up to 30 days to receive, so your patience is appreciated. As soon as your return has been processed by our warehouse team, we'll email you to let you know. If for some strange re...
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I’ve thrown out the packaging the order came in, can I still return it or will I have to buy a new satchel?
Good news! You are still able to return the items, just as long as the items are sealed up properly in a spare shopping bag or plastic bag, with the return number and address clearly labelled on th...
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I want to create a return, but my order is not showing up on my account?
If you’re trying to create a return on a recent order but can’t see it in your account chances are you have completed the order as a guest. Simply log out of your account by clicking on ‘My Account...